Returns & Exchanges

We want you to ride with confidence, which is why we offer a 30-day return policy on all electric scooters in original, unused condition. If your gear isn't the perfect fit for your commute, we are here to help facilitate a smooth return or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Scooter

  Ensure the scooter is clean and packed securely in its original box with all chargers, manuals, and tools included to avoid restocking fees.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Inspection & Refund

  Once our technicians verify the scooter's condition, we will process your full refund or ship your replacement within 5-7 business days.